Help & FAQ

Go to the sign-up page, pick System, System+ or System++, fill in the short form, then pay by secure Stripe checkout. After that you get a welcome email with a link to your setup form. Live within 1 to 3 days of paying: your website (on a temporary link until your own domain is pointed), call answering day or night, review asks and follow-ups by email, and your account.

Your services, where your customers are, hours, photos and logo if you have them, and how you want booking requests sent to you. It takes a few minutes. We build from it and send you a link to check before anything goes live.

No. You keep your number. We email simple steps so calls you miss reach the receptionist: a short code you dial on your phone.

There are three plans, all billed monthly with no setup fee. System is $279 a month: calls answered when you can't pick up, lead and quote follow-ups, past customers brought back, review and referral requests, your website, Google profile setup, real support and a plain report every month. System+ is $697 a month: everything in System, plus Meta ads managed for you ($200/mo in ad spend included; we pay Meta directly, so there's no separate ad bill). System++ is $947 a month: everything in System+, with $400/mo in ad spend included instead of $200. Premium targeted postcards are a separate add-on, billed separately. You choose who gets them: the areas you work, homeowners, home value and age, recent home buyers, or your own past customers.

Ads come with System+ ($697/mo), and that includes $200/mo in ad spend. We pay Meta directly, so there's no separate ad bill. We manage them for you. System ($279/mo) doesn't include ads; you can upgrade any time.

Use the billing portal with the email you signed up with. You can update your card and download invoices there.

You can stop renewal in the billing portal. Service continues through the period you've paid for. Or email support@builtforshops.com and we'll take care of it.

Update your card in the billing portal and the payment goes through. If you need a hand, email support.

Yes. Premium targeted postcards are a separate add-on, billed separately from System and System+: 500 premium targeted postcards for $1,250, 1,000 for $1,795, or 2,000 for $2,995, mailed once or every month at the same price per card. A one-time mailing of 250 cards is $695. Design, list, printing, postage and mailing are covered in that price. USPS sets delivery dates. You choose who gets them: the areas you work, homeowners, home value and age, recent home buyers, or your own past customers. See postcards.

Yes. You get a proof link and nothing prints until you approve it.

Homes you pick, or your own customer list if you send one. Addresses are checked against USPS address files before mailing, and anyone who asked not to get mail is removed.

Yes. Ordering is a $99/mo add-on. Your phone line takes the order, reads it back, and sends it directly into your Clover or Square. No second iPad, no extra account. Customers can pay at pickup. If you set up card payments, they can also pay by card, online or by phone. With the caller's OK, the phone line texts them a link to pay, sent from your shop's number. The money goes straight to your own account. We take 2% of each order paid through our checkout or phone payment link, and you pay card fees through your existing processor (Clover, Square, etc.) at your own rate. The 2% is built into online prices. There's no fee on pay-at-pickup, your own pay links or Shopify links. See ordering.

Yes. On System+ we send you a private upload link. Phone video is perfect. We edit it into short videos for Facebook and Instagram. You'll see every ad we run for you, and you can change or pause any of it anytime.

Yes. On System+, you'll see every ad we run for you, and you can change or pause any of it anytime.

No. You get the call details by email and call the customer back. You add the job to your own calendar, and we never touch your schedule.

It answers when you can't, gets the caller's name, number, what they need and a good time, and emails you the details. Call the demo line at (856) 522-4614 to hear it.

After every job, every customer gets the same message with three choices: leave a Google review, refer a friend, or send you private feedback. Referrals and private feedback reach you by email and are never posted. Once your Google profile is connected, we draft replies to your Google reviews and send you each draft by email or text. Reply Y to post it, N to skip it, or EDIT followed by your own wording. Replies post to your Google profile through your manager access, each at a random time 15 to 90 minutes after you answer.

4 and 5 star replies mention the service and the town once each. The town comes only from the review or your service area, never the customer’s home address. Replies to 3 stars or lower get no service, no town and no SEO wording, and always wait for your OK. So does any reply that mentions prices, refunds or anyone else’s name.

If you want 4 and 5 star replies to post on their own, reply AUTO ON. It switches on only after you’ve approved 3 of our drafts, and you can turn it off any time.

We always ask a shop's customers to opt in before texting them, and they can reply STOP anytime. Reply HELP for help. Texts go out in your shop's name: a text back to callers you missed, review asks, visit reminders, quote follow-ups and replies to customers. Anyone who hasn't opted in gets email. Texting is included in every plan. Carrier registration takes a week minimum, so texting turns on as soon as the carriers approve it, about 1 to 2 weeks after signup.

You do. We never share or sell it. You can export your data as CSV or JSON from your private report link at any time.